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[{"groupName":"Mobile App","faqList":[{"faqnumber":0,"question":"What happens when I log out of the app?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to sign in page of the mobile app. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access a Transfer on Death (TOD) Beneficiary form? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 98146.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access an Automatic Investment Plan form to change my recurring investment in my Mutual Fund(s)? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99459.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access forms for a 529 Rollover? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 98631.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access the form to withdraw cash from my Mutual Fund?","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99468.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I access the instructions to complete a Direct Rollover?","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99531.\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where can I find my most recent statements? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Document Center.\u0027 Select ‘Statements’ under the Document category drop down. (You can change the year if needed.) Locate the statement you wish to review. Select the PDF image to download.\u0026nbsp; Statements will only be listed if you are signed up for electronic document delivery.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where do I find the full capital gains report for the funds I’m invested in? ","answer":"\u003cp\u003ePlease go to\u0026nbsp;\u003ca href\u003d\"https://vcm.com/\"\u003evcm.com\u003c/a\u003e, select \u0027Tools \u0026amp; Resources\u0027, and select \u0027Tax center.\u0027 The link for the capital gain information will be under \u0027Useful Links.\u0027\u003c/p\u003e\n"},{"faqnumber":0,"question":"Where is my 529 1099Q tax form?","answer":"\u003cp\u003eYour 1099Q is available by selecting the 529 account from the dashboard under Investing for Minors (this will redirect you to the Ascensus site). From this site select ‘View profile and documents’ from the left menu screen. Next select ‘Statements, Confirms \u0026amp; Tax Forms.’ From there, select the applicable tax year, the 529 beneficiary and select ‘Tax Forms.’\u003c/p\u003e\n"},{"faqnumber":1,"question":"How can I view the forms I need for my account? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 You can use the search field to search by the name of the form or scroll through the forms. Once you have located your form select the PDF icon to download the form.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":2,"question":"How do I download statements?","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Document Center.\u0027 Select ‘Statements’ under the Document category drop down. (You can change the year if needed.) Locate the statement you wish to review. Select the PDF image to download.\u0026nbsp; Statements will only be listed if you are signed up for electronic document delivery.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":2,"question":"Where can I access the Required Minimum Distribution form to setup distributions from my Mutual Fund IRA? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99461.\u003c/p\u003e\n"},{"faqnumber":3,"question":"How can I sign up for paperless statements and forms?","answer":"\u003cp\u003eSelect the \u0027Person\u0027 icon located on the top left corner of the app and then select \u0027Profile \u0026amp; Preferences.\u0027 On the following page select \u0027Document Preferences\u0027 and follow the steps.\u003c/p\u003e\n"},{"faqnumber":3,"question":"I need to add or change banking information on file for my mutual fund account. What form do I need and where can I access? ","answer":"\u003cp\u003eYou will need the EFT Authorization form. Select ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99466.\u003c/p\u003e\n"},{"faqnumber":4,"question":"How do I update my mailing address to ensure I receive my statements and documents?","answer":"\u003cp\u003eSelect the \u0027Person\u0027 icon located on the top left corner of the app. Select \u0027Contact Information\u0027 on the next page. On the following page scroll to your address information and select the address you wish to update. The following screen will allow you to make the needed updates.\u003c/p\u003e\n"},{"faqnumber":4,"question":"Where can I access the IRA Beneficiary form? ","answer":"\u003cp\u003eSelect ‘More’ from the bottom menu bar and select \u0027Forms.\u0027 In the search field enter form ID number 99471.\u003c/p\u003e\n"},{"faqnumber":15,"question":"How do I utilize landscape orientation when using my mobile or tablet device?","answer":"\u003cp\u003eThe ability to view in landscape orientation is coming soon to our mobile app. While we make this update, you may visit\u0026nbsp;\u003ca href\u003d\"http://mysecure.vcm.com/\"\u003ehttp://mysecure.vcm.com\u003c/a\u003e\u0026nbsp;on your mobile or tablet device to access your accounts in landscape orientation.\u003c/p\u003e\n"}]},{"groupName":"Registration and account","faqList":[{"faqnumber":1,"question":"I forgot my password. What do I do now?","answer":"\u003cp\u003eClick the sign in button at the top right of the site navigation, and choose “forgot password” on that page. Follow the instructions given to reset your password.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Can I use my USAA Member Number to log into vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital User ID to access your accounts.\u0026nbsp; If you already registered for a Victory Capital User ID,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eplease log in here\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf you have not completed your registration, and you are a USAA Member with a USAA® Mutual Funds or a USAA® 529 College Savings Plan account, please log in to USAA.com and\u0026nbsp;\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":3,"question":"Can I use my USAA Online ID to log in to vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital User ID to access your accounts.\u0026nbsp; If you already registered for a Victory Capital User ID,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eplease log in here\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf you have not completed your registration, and you are a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account, please log in to USAA.com and\u0026nbsp;\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":4,"question":"I am already registered and am trying to sign in to my account. I am receiving an error message that states, “please enter valid credentials”. What do I do?","answer":"\u003cp\u003ePlease make sure you are using your Victory Capital User ID to log in. If you have not completed your registration, and you are a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account, please log in to USAA.com and \u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u003cspan style\u003d\"font-family: benton-sans, sans-serif; font-size: 16px; font-style: normal; font-weight: 500; letter-spacing: 0px;\"\u003e to start the process.\u003c/span\u003e\u003c/p\u003e\n"},{"faqnumber":5,"question":"I am a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account and I would like to create a Victory Capital User ID to access my accounts. How do I get started?","answer":"\u003cp\u003eTo get started, please log in to USAA.com and \u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e to start the process.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I am a USAA Member and I do not have a USAA Mutual Funds or a USAA 529 College Savings account. Can I create a Victory Capital User ID to log in? ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eclick here to start your registration\u003c/b\u003e\u003c/a\u003e.\u0026nbsp; Please note: if you have a USAA Mutual Funds or a USAA College Savings account, please log in to USAA.com and\u0026nbsp;\u003cb\u003e\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003ego to the “To Do Now” section on the transition hub\u003c/a\u003e\u0026nbsp;\u003c/b\u003eto start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":7,"question":"I am an individual investor without a USAA Member Number. Can I create a Victory Capital User ID? ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here to get started.\u003c/b\u003e\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":8,"question":"I completed my registration and would like to log in, but I do not remember my Victory Capital User ID. How can I locate my Victory Capital User ID?","answer":"\u003cp\u003eFrom the \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003elogin page\u003c/b\u003e\u003c/a\u003e, click on “Forgot User ID?”. In the box that says “USAA Member ID,” enter your USAA number. Note: Your USAA number is different than your USAA Online ID. Follow the instructions provided to retrieve your Victory Capital User ID.\u003c/p\u003e\n"},{"faqnumber":9,"question":"How do I download statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” Click the download option at the top.\u003c/p\u003e\n"},{"faqnumber":10,"question":"How can I create a strong password?","answer":"\u003cp\u003eThe password used on this site should not be one that you use for any other logins. You should create a password with at least one letter and one number. Using letter combinations that are not recognizable words and avoiding things like birthdays and addresses also help create a strong password.\u003c/p\u003e\n"},{"faqnumber":10,"question":"Should I share my password with others?","answer":"\u003cp\u003eNo, you should never share your password. Keep it in a secure place. If a family member needs to access accounts on vcm.com, they should create their own login.\u003c/p\u003e\n\u003cp\u003eIf your email service provider or spam filtering program offers a \u0026quot;whitelist,\u0026quot; \u0026quot;safe list\u0026quot; or \u0026quot;friends\u0026quot; list, you may be able to add the domain (vcm.com) to the list.\u003c/p\u003e\n\u003cp\u003eSome email servers place a clickable \u0026quot;not spam\u0026quot; link in the header of any email that is sent to the spam or bulk email folder. Clicking the link provides information and options for assuring that future emails from us are delivered to your inbox.\u003c/p\u003e\n"},{"faqnumber":11,"question":"How do I update my mailing address to ensure I receive my statements and documents?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. Your address can be updated in your profile information.\u003c/p\u003e\n"},{"faqnumber":13,"question":"How can I sign up for paperless statements and forms?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. You can then change your preferences in the \u0026quot;Account Messaging\u0026quot; section.\u003c/p\u003e\n"},{"faqnumber":14,"question":"What happens when I log out of the site?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to the public area of the website. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"}]},{"groupName":"Accessing forms","faqList":[{"faqnumber":1,"question":"How can I view the forms I need for my account?","answer":"\u003cp\u003eForms are located at \u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e. You can also navigate to the \u003cb\u003eForms\u003c/b\u003e link under \u003cb\u003eTools and Resources\u003c/b\u003e in the main navigation of the site.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Where can I access forms for a 529 Rollover?","answer":"\u003cp\u003eTo access the 529 Rollover form (ID 98631), visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":3,"question":"Where can I access instructions to complete a Direct Rollover?","answer":"\u003cp\u003eTo access the Direct Rollover form (ID 99531), visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":4,"question":"Where can I access the form to withdraw cash from my mutual fund?","answer":"\u003cp\u003eTo access the Cash Withdrawal From Mutual Fund form (ID 99468), visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":5,"question":"Where can I access the IRA Beneficiary form?","answer":"\u003cp\u003eTo access the IRA Beneficiary form (ID 99471),\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I need to add or change banking information on file for my mutual fund account. What form do I need and where can I access? ","answer":"\u003cp\u003eYou will need the EFT Authorization form (ID 99466). To access the form,\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":7,"question":"Where can I access the Required Minimum Distribution form to setup distributions from my Mutual Fund IRA?","answer":"\u003cp\u003eTo access the RMD form (ID 99461),\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":8,"question":"Where can I access a Transfer on Death (TOD) Beneficiary form?","answer":"\u003cp\u003eTo access the TOD Beneficiary Form (ID 98146),\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":9,"question":"Where can I access an Automatic Investment Plan form to change my recurring investment in my Mutual Fund(s)?","answer":"\u003cp\u003eTo access the Automatic Investment Plan Form (ID 99459),\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"}]},{"groupName":"Tax information","faqList":[{"faqnumber":1,"question":"How do I make a contribution to my retirement account* for Tax Year 2020?","answer":"\u003cp\u003e\u003cb\u003eExisting Shareholders\u003c/b\u003e\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e1.\u0026nbsp; After signing in, from the main dashboard, please select “Buy Mutual Funds” from the Transactions widget\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e2.\u0026nbsp; Follow the guided prompts to \u003ci\u003eSection 3 – Funding Source\u003c/i\u003e\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e3.\u0026nbsp; In the “Contribution for IRA Account” field, select “Prior Year” from the drop down\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e4.\u0026nbsp; Complete the guided prompts and confirm in \u003ci\u003eSection 4 – Review \u0026amp; Confirm\u003c/i\u003e your Prior Year contribution\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eNew Shareholders\u003c/b\u003e\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e1.\u0026nbsp; After successfully completing the registration and sign-up, select “Individual Retirement Account” from the “Open an Account” dashboard\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e2.\u0026nbsp; Select the type of retirement account* you would like to open\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e3.\u0026nbsp; Follow the guided prompts to \u003ci\u003eSection 4 – Fund Your Account\u003c/i\u003e\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e4.\u0026nbsp; In the “Contribution for IRA Account” field, select “Prior Year” from the drop down\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e5.\u0026nbsp; Complete the guided prompts and confirm in \u003ci\u003eSection \u0026nbsp;6 – Verify\u003c/i\u003e your Prior Year contribution\u003c/p\u003e\n\u003cp style\u003d\"margin-left: 40.0px;\"\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003ci\u003e*Currently available for Traditional IRA, Roth IRA, Rollover IRA and Coverdell accounts.\u003c/i\u003e\u003c/p\u003e\n"},{"faqnumber":1,"question":"When is the deadline to submit my 2020 taxes?","answer":"\u003cp\u003eThe IRS has extended the deadline for filing 2020 individual income taxes to May 17, 2021. For residents located in Texas, Oklahoma and Louisiana, the deadline for filing, payments and IRA contributions has been extended to June 15, 2021. For the latest information on tax deadlines visit \u003ca title\u003d\"IRs tax info\" href\u003d\"https://www.irs.gov/newsroom/tax-day-for-individuals-extended-to-may-17-treasury-irs-extend-filing-and-payment-deadline\" target\u003d\"_blank\"\u003ehttps://www.irs.gov/newsroom/tax-day-for-individuals-extended-to-may-17-treasury-irs-extend-filing-and-payment-deadline\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":1,"question":"Where do I access my USAA Mutual Funds tax documents?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":2,"question":"When will my tax forms be available?","answer":"\u003cp\u003eSome tax forms will be available as early as 1/20. The Tax Forms Delivery Schedule is available in pdf format\u0026nbsp;\u003ca\u003e\u003c/a\u003e\u003ca href\u003d\"/content/dam/vcm/resources-mutualfunddoc/1Q2020_TaxSchedule.pdf\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":4,"question":"Where do I find the full capital gains report for the funds I’m invested in?","answer":"\u003cp\u003eThe full report for USAA Mutual Funds is available \u003ca\u003e\u003c/a\u003e\u003ca href\u003d\"/content/dam/vcm/resources-mutualfunddoc/USAA_Funds_Capital_Gains_and_Income_2020.pdf\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":5,"question":"Where can I find my most recent statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":6,"question":"When will I receive my 5498-tax form for my 2020 IRA contribution?","answer":"\u003cp\u003eYour 5498-tax form will be available online by 5/12. To access this form, log in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":7,"question":"Where is my USAA 529 1099Q tax form?","answer":"\u003cp\u003eYour 1099Q is available by selecting the 529 account from your dashboard (this will redirect you to the Ascensus site). From this site select “View profile and documents” from the left menu screen. Next select “Statements, Confirms \u0026amp; Tax Forms.” From there, select the applicable tax year, the 529 beneficiary and select “Tax Forms.”\u003c/p\u003e\n"}]},{"groupName":"Using TurboTax","faqList":[{"faqnumber":1,"question":"What version of TurboTax do I need in order to import my 1099DIV/B and 1099R?","answer":"\u003cp\u003eTo import your\u0026nbsp;1099DIV/B and 1099R, you will need the Premier or Self Employed version of TurboTax.\u003c/p\u003e\n"},{"faqnumber":3,"question":"When TurboTax asks for my “Fund Account Number,” where can I locate this number?","answer":"\u003cp\u003eIf importing mutual fund details from a 1099R, please reference the “Account number” field. You do not need to enter the prefix # - you will need to enter the last 11 digits.\u003c/p\u003e\n\u003cp\u003eIf importing mutual fund details from a 1099DIV/B combined tax form, please reference the “Acct. No.” field.\u003c/p\u003e\n\u003cp\u003eFund Account numbers can also be located on your Positions page on \u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003ehttps://mysecure.vcm.com\u003c/b\u003e\u003c/a\u003e after selecting the applicable account from the main dashboard.\u003ci\u003e\u003c/i\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":4,"question":"What should I enter when searching for my financial institution within TurboTax?","answer":"\u003cp\u003eSearch for “USAA Mutual Funds\u0026quot;. It is imperative that you do not select “USAA” as it will not import your USAA Mutual Fund details.\u003c/p\u003e\n"},{"faqnumber":5,"question":"I am trying to copy/paste my fund account number into TurboTax, why am I getting an error?","answer":"\u003cp\u003eThe copy/paste function is only available for the Online TurboTax version (this is a TurboTax limitation).\u003c/p\u003e\n"},{"faqnumber":6,"question":"How do I enter the Social Security Number associated to my account if I am not the Primary account holder?","answer":"\u003cp\u003ePlease review the applicable tax form and reference the “Recipient’s TIN” section. Although masked on your 1099, please enter the complete SSN/TIN associated to your account(s).\u003c/p\u003e\n"},{"faqnumber":7,"question":"How do I get a discount for TurboTax software?","answer":"\u003cp\u003eWe do not currently offer a discounted price, but if you are currently a USAA Member, you can navigate to the USAA Tax Center (located on www.usaa.com) and select the “TurboTax” tab. From there select “File With TurboTax” to access your discount.\u003c/p\u003e\n"}]},{"groupName":"Contacting Victory Capital","faqList":[{"faqnumber":1,"question":"How do I send postal mail to Victory Capital?","answer":"\u003cp\u003ePlease send your correspondence and account forms to the following addresses. Do not send mail to any Texas addresses you might have on file as these are no longer in use.\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003c/p\u003e\n\u003cp\u003e\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003cb\u003eUSAA® Mutual Funds accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003eRegular mail (except 403B):\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA Mutual Funds\u003cbr aria-hidden\u003d\"true\"\u003e\nP.O. Box 182903\u003cbr aria-hidden\u003d\"true\"\u003e\nColumbus, OH 43218-2903\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003cbr aria-hidden\u003d\"true\"\u003e\nOvernight delivery or registered mail:\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA Mutual Funds C/O FIS TA Operations\u003cbr aria-hidden\u003d\"true\"\u003e\n4249 Easton Way, Suite 400\u003cbr aria-hidden\u003d\"true\"\u003e\nColumbus, OH 43219\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUSAA® Mutual Funds 403B accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003eRegular mail:\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA Mutual Funds 403B\u003cbr aria-hidden\u003d\"true\"\u003e\nP.O. Box 182904\u003cbr aria-hidden\u003d\"true\"\u003e\nColumbus, OH 43218-2904\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003cbr aria-hidden\u003d\"true\"\u003e\nOvernight delivery or registered mail:\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA Mutual Funds C/O FIS TA Operations\u003cbr aria-hidden\u003d\"true\"\u003e\n4249 Easton Way, Suite 400\u003cbr aria-hidden\u003d\"true\"\u003e\nColumbus, OH 43219\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUSAA® 529 College Savings Plan accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003eRegular mail:\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA 529 College Savings Plan\u003cbr aria-hidden\u003d\"true\"\u003e\nP.O. Box 55354\u003cbr aria-hidden\u003d\"true\"\u003e\nBoston, MA 02205-5354\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003cbr aria-hidden\u003d\"true\"\u003e\nOvernight delivery or registered mail:\u003cbr aria-hidden\u003d\"true\"\u003e\nUSAA 529 College Savings Plan\u003cbr aria-hidden\u003d\"true\"\u003e\n95 Wells Ave, Suite 155\u003cbr aria-hidden\u003d\"true\"\u003e\nNewton, MA 02459\u003cbr aria-hidden\u003d\"true\"\u003e\n\u003c/p\u003e\n"},{"faqnumber":2,"question":"How do I contact a Member Service Representative if I need help?","answer":"\u003cp\u003ePlease call us at 1-800-235-8396 from 7:30am to 8:00pm CT\u0026nbsp;Monday-Friday.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Why am I not receiving emails from Victory Capital?","answer":"\u003cp\u003eSome email providers have spam filters that catch our emails as “junk” mail.\u003c/p\u003e\n"},{"faqnumber":4,"question":"What can I do to ensure I receive emails from Victory Capital?","answer":"\u003cp\u003eAdd our email address (or entire domain where possible — vcm.com) to your address book or contact list. This will ensure that our emails get through. Don\u0027t forget to also add our newsletter email addresses if you receive those emails.\u003c/p\u003e\n"}]}]

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